Return policy

At ESE Furniture and Electronics, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

30-Day Free Return

We offer a hassle-free 30-day return policy, starting from the date of delivery. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Conditions for Returns

To be eligible for a return, your item must be unused, undamaged, and in the same condition that you received it. It must also be in the original packaging. Any item not in its original condition, damaged, or missing parts for reasons not due to our error, will not be eligible for a return.

How to Initiate a Return

To initiate a return, please contact our customer service team at [customer service email or phone number]. Our team will guide you through the return process and provide you with a return authorization (RA) number.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect due to our error. We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.

Exchanges

If you need to exchange an item for the same or a different one, please contact our customer service team to arrange for an exchange. Exchanges are subject to product availability.

Contact Us

If you have any questions about our return policy or need assistance with a return, please don’t hesitate too contact us at admin@usefurniture.com